The Pandemic's Early Effects on Consumers and Communities
This issue of Consumer & Community Context contains four articles presenting analysis of how consumers, communities, and community development organizations are responding to the pandemic.
Household Finances under COVID-19: Evidence from the Survey of Household Economics and Decisionmaking
This first article looks at select results from the most recent Survey of Household Economics and Decisionmaking (SHED), originally fielded in October 2019, and from supplemental SHED surveys fielded in April and July 2020 to measure the economic impact of the pandemic.
CDFIs Response to COVID-19
This second article describes the operations of community development financial institutions and their roles responding to the pandemic.
Analyzing Consumer Complaints for Emerging Risks During the Pandemic
This third article presents the results of an analysis of complaints consumers reported to the Consumer Financial Protection Bureau about their experiences with financial institutions.
The Initial Impact of COVID-19 on Communities and the Entities Serving Them
This fourth article highlights the results of a survey of organizations providing services to LMI communities during the pandemic.
Two Tales of Changes in Retail Banking
This issue of Consumer & Community Context focuses on two aspects of these changes in retail banking.
Delivering Benefits of Faster Payments to the Underserved
This first article examines the implications of faster payments for cash-flow-constrained consumers.
A Survey of Separately Branded Online-Only Banks and Their Role in the Banking System
This second article explores the emergence of online-only subsidiaries of traditional brick-and-mortar banks.
Access to Financial Services Matters to Small Businesses
This issue of Consumer & Community Context focuses on small businesses’ access to capital.
Searching for Small Business Credit Online: What Prospective Borrowers Encounter on Fintech Lender Websites
This first article describes what small business owners encounter when searching for financing on the websites of online lenders.