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Bank:Board of Governors of the Federal Reserve System (U.S.)  Series:Consumer & Community Context 

Discussion Paper
The Pandemic's Early Effects on Consumers and Communities

This issue of Consumer & Community Context contains four articles presenting analysis of how consumers, communities, and community development organizations are responding to the pandemic.
Consumer & Community Context

Discussion Paper
Household Finances under COVID-19: Evidence from the Survey of Household Economics and Decisionmaking

This first article looks at select results from the most recent Survey of Household Economics and Decisionmaking (SHED), originally fielded in October 2019, and from supplemental SHED surveys fielded in April and July 2020 to measure the economic impact of the pandemic.
Consumer & Community Context

Discussion Paper
CDFIs Response to COVID-19

This second article describes the operations of community development financial institutions and their roles responding to the pandemic.
Consumer & Community Context

Discussion Paper
Analyzing Consumer Complaints for Emerging Risks During the Pandemic

This third article presents the results of an analysis of complaints consumers reported to the Consumer Financial Protection Bureau about their experiences with financial institutions.
Consumer & Community Context

Discussion Paper
The Initial Impact of COVID-19 on Communities and the Entities Serving Them

This fourth article highlights the results of a survey of organizations providing services to LMI communities during the pandemic.
Consumer & Community Context

Discussion Paper
Two Tales of Changes in Retail Banking

This issue of Consumer & Community Context focuses on two aspects of these changes in retail banking.
Consumer & Community Context

Discussion Paper
Delivering Benefits of Faster Payments to the Underserved

This first article examines the implications of faster payments for cash-flow-constrained consumers.
Consumer & Community Context

Discussion Paper
A Survey of Separately Branded Online-Only Banks and Their Role in the Banking System

This second article explores the emergence of online-only subsidiaries of traditional brick-and-mortar banks.
Consumer & Community Context

Discussion Paper
Access to Financial Services Matters to Small Businesses

This issue of Consumer & Community Context focuses on small businesses’ access to capital.
Consumer & Community Context

Discussion Paper
Searching for Small Business Credit Online: What Prospective Borrowers Encounter on Fintech Lender Websites

This first article describes what small business owners encounter when searching for financing on the websites of online lenders.
Consumer & Community Context

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