Discussion Paper
Consumer credit counseling: credit card issuers' perspectives
Furletti, Mark (2003)
On Friday, May 23, 2003, the Payment Cards Center hosted a workshop led by collections managers from J.P. Morgan Chase and Juniper Bank. The managers provided the credit card issuers' perspective on the consumer credit counseling industry. The day's discussion complemented an earlier workshop at which representatives from local consumer credit counseling services (CCCS) discussed their business model. After describing the ways in which new market entrants have affected the counseling industry, the issuers discussed the challenges associated with administering and appropriately valuing the ...
Consumer Finance Institute discussion papers , Paper 03-13

Journal Article
Rollout of FACTA complete
anonymous (2005)
e-Perspectives , Issue 2

Journal Article
Notes from the field: interview with CCCS of Greater Dallas
Blum, Elizabeth Sobel (2009)
In an interview with the Federal Reserve Bank of Dallas, Todd Mark, vice president of education at Consumer Credit Counseling Service (CCCS) of Greater Dallas, discusses the biggest issues clients are facing.
e-Perspectives , Issue 1

Journal Article
Community development through service
anonymous (1996)
Banking and Community Perspectives , Issue Oct , Pages 6-7

Journal Article
Restoring good credit: a first step to personal economic recovery
Office, Community Affairs (2011)
In the wake of the Great Recession, more Americans are turning their focus to personal financial recovery. Whether they are recovering from a setback such as unemployment or reduced income, increasing their rainy-day funds, shoring up retirement savings, reducing high-cost debt balances, or all of the above, consumers know that good credit is key to financial stability and success.
e-Perspectives , Issue 1

Journal Article
New scrutiny for consumer credit counseling industry
Office, Community Affairs (2007)
Government actions, combined with oversight and standardization from industry organizations, benefit consumers by enabling them to more easily identify agencies that work in their best interest and are certified to provide them with quality financial education.
e-Perspectives , Issue 3

Journal Article
Building Vermonters' credit
White, Jim (2007)
Vermont?s CASH Coalition, which helps low-income people build assets, is expanding outreach activities to include more Free Credit Report Review Days, free tax preparation, and Earned Income Tax Credit advice.
Communities and Banking , Issue Sum , Pages 18-20

Journal Article
Whither consumer credit counseling?
Hunt, Robert M. (2005-10)
Bob Hunt outlines the history of credit counseling in the U.S. He also observes that, despite its long track record, the credit counseling industry is not without controversy. For example, in recent years, concerns about conflicts of interest and the emergence of a new type of credit counseling agency have triggered significant legislative and regulatory activity. Hunt notes that there is evidence that credit counseling organizations are effective in helping some consumers. However, he points out that the lack of formal research in this area makes it difficult to interpret information and a ...
Business Review , Issue Q4 , Pages 9-20

Journal Article
Credit counseling: in person, by phone or online
Office, Community Affairs (2007)
A recent study finds that telephone and face-to-face counseling can be equally effective and appear to generate equivalent outcomes for consumers' creditworthiness two years later. The increase in telephone and online counseling may encourage consumers to seek earlier assistance for their credit and debt problems.
e-Perspectives , Issue 3

Journal Article
First loan
anonymous (1996)
Innovative credit counseling program paves way for first loans (Seguin, Texas)
Banking and Community Perspectives , Issue Jan , Pages 4