Journal Article

Credit counseling: in person, by phone or online

Abstract: A recent study finds that telephone and face-to-face counseling can be equally effective and appear to generate equivalent outcomes for consumers' creditworthiness two years later. The increase in telephone and online counseling may encourage consumers to seek earlier assistance for their credit and debt problems.

Keywords: Finance, Personal; Credit counseling; technological innovations;

Access Documents

File(s): File format is text/html


Bibliographic Information

Provider: Federal Reserve Bank of Dallas

Part of Series: e-Perspectives

Publication Date: 2007

Issue: 3

Order Number: 2