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Conference Paper
Financial institution strategic planning for retail services
Conference Paper
Technology and the future of banking
Journal Article
Global trends in large-value payments
Globalization and technological innovation are two major forces affecting the financial system and its infrastructure. Perhaps nowhere are these trends more apparent than in the internationalization and automation of payments. While the effects of globalization and technological innovation are most obvious on retail payments, the influence is equally impressive on wholesale, or interbank, payments. Given the importance of payments and settlement systems to the smooth operation and resiliency of the financial system, it is important to understand the potential consequences of these ...
Conference Paper
Banking on change
Conference Paper
Using technology to achieve high-performance banking
Working Paper
Incompatibility and investment in ATM networks
The literature on network industries and network effects notes that incompatibility across rival systems can influence firms' incentives to invest in product changes that are beneficial to the consumer. We investigate this phenomenon in the case of bank ATM networks, where the number of ATM locations serves as the measure of product quality and surcharge fees serve as an index of incompatibility. Using as a natural experiment the lifting of a surcharge ban in Iowa (and not in neighboring states), we find that the associated increase in incompatibility for Iowa banks caused a substantial ...
Journal Article
Money machines
Journal Article
Automation at commercial banks