Report
Consumers and Mobile Financial Services 2016
Thomas, Logan; Dodini, Samuel; Merry, Ellen A.; Lopez-Fernandini, Alejandra A. (2016-03)
Mobile phones have increasingly become tools that consumers use for banking, payments, budgeting, and shopping. Given the rapid pace of developments in the area of mobile finance, the Federal Reserve Board began conducting annual surveys of consumers’ use of mobile financial services in 2011. The survey examines trends in the adoption and use of mobile banking, payments, and shopping behavior and how the emergence of mobile financial services affects consumers’ interaction with financial institutions. This report presents findings from the 2014 survey, fielded in December, which focused ...
Reports and Studies

Report
Consumers and Mobile Finance Services 2014
Schmeiser, Maximilian D.; Buchholz, David; Lopez-Fernandini, Alejandra A.; Gross, Matthew B. (2014-03)
Mobile phones have increasingly become tools that consumers use for banking, payments, budgeting, and shopping. Given the rapid pace of developments in the area of mobile finance, the Federal Reserve Board began conducting annual surveys of consumers’ use of mobile financial services in 2011. The survey examines trends in adoption and use of mobile banking and payments, and how the emergence of mobile financial services affects how consumers interact with financial institutions. This report presents findings from the 2013 survey, which examined consumers’ use of mobile technology to ...
Reports and Studies

Report
Consumers and Mobile Finance Services 2016
Thomas, Logan; Dodini, Samuel; Merry, Ellen A.; Lopez-Fernandini, Alejandra A. (2016-03)
Mobile phones have increasingly become tools that consumers use for banking, payments, budgeting, and shopping. Given the rapid pace of developments in the area of mobile finance, the Federal Reserve Board began conducting annual surveys of consumers’ use of mobile financial services in 2011. The survey examines trends in the adoption and use of mobile banking, payments, and shopping behavior and how the emergence of mobile financial services affects consumers’ interaction with financial institutions. This report presents findings from the 2014 survey, fielded in December, which focused ...
Reports and Studies

Report
Consumers and Mobile Financial Services 2014
Schmeiser, Maximilian D.; Buchholz, David; Lopez-Fernandini, Alejandra A.; Gross, Matthew B. (2014-03)
Mobile phones have increasingly become tools that consumers use for banking, payments, budgeting, and shopping. Given the rapid pace of developments in the area of mobile finance, the Federal Reserve Board began conducting annual surveys of consumers’ use of mobile financial services in 2011. The survey examines trends in adoption and use of mobile banking and payments, and how the emergence of mobile financial services affects how consumers interact with financial institutions. This report presents findings from the 2013 survey, which examined consumers’ use of mobile technology to ...
Reports and Studies

Discussion Paper
Two Tales of Changes in Retail Banking
Tabit, PJ; Lopez-Fernandini, Alejandra A. (2020-08)
This issue of Consumer & Community Context focuses on two aspects of these changes in retail banking.
Consumer & Community Context