Journal Article

Why hasn't electronic bill presentment and payment taken off?

Abstract: The delivery and payment of bills over the Internet could offer many advantages?low processing costs and enhanced marketing opportunities for billers, savings in time and postage for customers. Nevertheless, electronic billing has not found favor with potential users. A lack of coordination among billers and customers, combined with the high fixed costs of the new technology, may help account for the cool reception.

Keywords: Technology; Payment systems; Electronic funds transfers; Electronic commerce;

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Bibliographic Information

Provider: Federal Reserve Bank of New York

Part of Series: Current Issues in Economics and Finance

Publication Date: 2002

Volume: 8

Issue: Jul

Order Number: 7