Designing disclosures to inform consumer financial decisionmaking: lessons learned from consumer testing
Abstract: The Federal Reserve Board has studied ways to improve the disclosures that consumers draw on when they purchase and use financial products and services. This article examines lessons learned from the Board's consumer testing projects, suggests potential best practices for disclosure content and presentation, and identifies challenges involved in crafting effective disclosures for financial products.
File(s): File format is text/html http://www.federalreserve.gov/pubs/bulletin/2011/articles/DesigningDisclosures/default.htm
File(s): File format is application/pdf http://www.federalreserve.gov/pubs/bulletin/2011/pdf/designingdisclosures2011.pdf
Part of Series: Federal Reserve Bulletin
Publication Date: 2011-08