Journal Article

On the record: a conversation with Herb Kelleher

Abstract: When asked about the secret to Southwest Airlines' success, Herb Kelleher jokingly replies, \\"Charismatic leadership.\\" Beyond that, being the only major U.S. airline to make a profit every year since 1972 has come down to three factors: having a contrarian strategy and sticking to it, keeping costs down in good times so the company is prepared for the bad times and - perhaps most important - treating employees well and trusting them to do their jobs.

Keywords: Airlines;

Bibliographic Information

Provider: Federal Reserve Bank of Dallas

Part of Series: Southwest Economy

Publication Date: 2007

Issue: Nov

Pages: 8-9

Order Number: 6