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Money in a Mobile Age: Emerging Trends in Consumers’ Financial Practices
Consumer finance practices globally are undergoing a transformation due to the increased mobility of people and the technologization of finance. This increasing mobility has the potential to deliver both positive and negative effects for consumers. On the one hand, it can expand consumer choice, increase access to product information, assist with financial literacy, and improve security. On the other hand, it may increase certain social and economic issues, such as fraud, user errors, learning difficulties, stress, and financial mismanagement. This paper discusses a range of issues that increased mobility finance presents for consumers in the areas of product mobility, human mobility, and information mobility.
AUTHORS: Taylor, Erin