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Board of Governors of the Federal Reserve System (U.S.)
Federal Reserve Bulletin
U.S. households' access to and use of electronic banking. 1989-2007
Catherine J. Bell
Jeanne M. Hogarth
Eric Robbins
Abstract

Nationwide surveys show that consumers are increasingly embracing technology to make payments and manage their personal finances. However, only about one in two consumers could be considered a heavy user of electronic banking. This article examines changes over time in consumers’ access to, adoption of, and attitudes toward various e-banking products and services and looks at several emerging technologies.


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Catherine J. Bell & Jeanne M. Hogarth & Eric Robbins, "U.S. households' access to and use of electronic banking. 1989-2007" , Board of Governors of the Federal Reserve System (U.S.), Federal Reserve Bulletin, issue Jul, 2009.
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Keywords: Consumers' preferences ; Electronic funds transfers
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